Last updated: 3 February 2026
Who we are
Planning Digital Services Limited operates this website and related digital planning tools. We are committed to protecting your privacy and handling personal data responsibly.
Planning Digital Services Limited is the data controller under UK GDPR for personal data processed via this website and related tools.
Information we collect
We may collect limited personal information when you use our tools or contact us, such as:
- Email address and message content (if you contact us)
- Basic technical and usage information (such as IP address, browser type, pages viewed, and timestamps)
- Event data from site analytics (for example, a click on the permitted development checker link)
Lawful basis
We process personal data on the following lawful bases:
- Legitimate interests: to operate and improve our website and tools, understand usage, and keep services secure.
- Contract / steps before contract: to respond to enquiries and provide information you request.
How we use information
Information is used to operate and improve our digital planning tools, respond to enquiries, understand usage patterns, and maintain service security.
Data sharing
We do not sell or share personal data with third parties, except where required by law or to operate essential website services (for example, our hosting and analytics provider, Cloudflare).
Analytics and event tracking
We use Cloudflare Beacon to collect basic usage information and record limited event data (such as clicks on the permitted development checker link). This helps us understand how the site is used and make improvements. It is not used for advertising.
Cookies
This website may use essential cookies to ensure basic functionality. We do not use advertising cookies. Analytics, where used, is for basic measurement and does not involve advertising or profiling.
Data retention
We keep contact emails for up to 12 months after the last exchange, unless a longer period is needed to resolve a query. Basic server logs are typically retained for up to 30 days. Analytics and event data are retained in aggregate for up to 12 months.
Data protection compliance
Planning Digital Services Limited acts as the data controller for information collected through this website. Personal data is processed in accordance with UK GDPR and the Data Protection Act 2018. Data is used solely to operate and improve the service, is not sold or shared for marketing purposes, and is retained only for as long as necessary. Appropriate technical and organisational measures are in place to protect personal data.
Your rights
You have the right to request access to, correction of, or deletion of your personal data. To make a request, please contact us.
Contact
If you have questions about this privacy notice, you can contact us at: